Frequently Asked Questions
Returns/Exchanges
We strive to provide 100% customer satisfaction. If for some reason you are not satisfied with the merchandise purchased simply return for a credit, exchange or refund less the shipping cost. Merchandise must be returned in sellable condition which includes original packaging, free of odor and unmarked within 14 days of the purchase date no exceptions. Due to the nature of the K9 Bathing Spa returns/exchanges only due to a manufacturer defect. Select manufacturers require any claims or warranties to be processed directly through them. Shipping costs in returning the item(s) are the responsibility of the buyer. All returns/credits will require a RMA # so please call 208-283-8095 or email heather@totalk9connection.com before sending back. PRICING ERRORS ARE SUBJECT TO CORRECTION
Shipping
Shipping is a flat rate of $14.00 on every order in the contiguous United States. We appreciate any order large or small and therefore don't charge handling or minimum order fees. Shipping will be done via UPS/FedEx and/or USPS so please make sure the address you provide is deliverable through either carrier. It is the responsibility of the buyer to make sure the address entered is correct as we are not responsible if the package is returned for an incorrect or un-deliverable address.
Our shipments include tracking with delivery confirmation. Please contact the carrier directly to investigate if your order has been delivered to your address on account, but you have not received it. We cannot be held accountable for packages where tracking information states the package has been delivered to your address on account.
Flat rate $14.00 shipping does not apply to orders outside the contiguous United States so please contact us for a shipping quote. Unfortunately shipping outside the United States is not cheap but we will do our best to find the lowest rate possible. Any duties, customs or taxes that need to be collected upon delivery of the package are the sole responsibility of the buyer. You can contact your countries custom office to estimate the charges or rates they may implement. Should you refuse your shipment and ask that it be returned you are responsible for the return shipping charges and any other fees associated in doing so.
Drop Shipping
A few items are available on a drop ship basis so please allow a few extra days for shipping. If you order one of these products, we will email/call and let you know the status.
Free Local or Show Pick-up
We offer local or dog show pick-up. Local customers please choose free local pick-up during the check out process to avoid the flat rate shipping charges. Dog Show Pick-up please choose the show from the drop down list that you want to pick up at to avoid the flat rate shipping charges
Backorders
We make every effort to ensure that all merchandise advertised is available. However, from time to time some items may be temporarily out of stock. We will accept back-orders on any item and let you know when they become available.
Damaged Packages
If your package appears damaged at the time of delivery you have the right to refuse it. If a package arrives damaged please notify us immediately and retain the original shipping carton(s) as examination by a carrier inspector may be necessary and/or pictures will need to be taken.
Sales Tax
We collect 6% sales tax from Idaho residents
Holidays We Do Not Ship
New Year's Day
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