Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout.
Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout. Save 10% On First Order Using Code “NEW10” During Checkout.

Login/Register
Buy Now, Pay Later

Please, add your first item to the wishlist

Please, add your first item to the wishlist

Frequently Asked Questions

Having Trouble Signing In?

Let’s get you back in the pack!

It happens to the best of us. Click the link below to set a new password and get back to managing your orders and professional supplies.

Reset Your Password

Technical Issues? If the link isn’t working or you’re locked out of your account, we’re here to help you troubleshoot:

Reach out to us so we can help.

📞 Call: 208-283-8095

 📧 Email: heather@totalk9connection.com 

Our team will get your account sorted so you can get back to business.

Online: Visit us 24/7 at www.totalk9connection.com for the fastest processing.

Phone / Text: Give us a call or send a text to 208-283-8095 during business hours.

Email: Send your order details or inquiries to heather@totalk9connection.com, and we’ll get you squared away.

Order Changes & Cancellations: If you need to modify or cancel an order, please contact us immediately via phone or text at 208-283-8095, or email heather@totalk9connection.com. Because we prioritize fast shipping, we can only make changes if the order has not yet been packed or shipped.

No Backorders: To ensure the fastest delivery of your supplies, we do not offer backorders. We only sell items that are currently in stock and ready to ship. If an item becomes unavailable after your order is placed, we will contact you immediately to offer a substitution or a refund for that item.

Final Sale Items: All items purchased on sale or during a promotion are FINAL SALE. These items are not eligible for return, exchange, or store credit.

Shipping Cutoff: We aim for same-day fulfillment whenever possible. Orders placed before 2:00 PM MST on business days typically ship the same day. Orders placed after the cutoff, or on weekends/holidays, will ship the following business day.

Tracking Your Order: You will receive an automated email with your tracking number once your label is created. Please allow up to 24 hours for the carrier to update the status of your shipment.

To ensure the fastest processing and shipping of your products, all orders are pre-paid at the time of checkout. We do not offer invoicing, Net terms, or C.O.D. (Cash on Delivery).

Accepted Payment Options:

  • Major Credit Cards: Visa, Mastercard, American Express, and Discover.
  • AfterPay: Shop now and pay over time with four interest-free installments.

Customer Service Hours

Please note: Emails sent outside of business hours will be addressed the following business day.

During checkout, you may select one of our in-person collection options to save on shipping:

Warehouse Pickup: Once your order is processed, you will receive a notification and detailed instructions on when and where to collect your supplies.

Dog Show Pickup: Orders placed for event pickup will be ready and available at our booth starting on the first day of the show.

Processing & Speed

  • Same-Day Shipping: Orders for in-stock items placed by 2:00 PM MST (Monday–Friday) typically ship the same day.
  • Delays: If there is an unexpected delay with your order, we will notify you immediately via email, text, or phone call.
  • Weekends & Holidays: We do not ship on Saturdays, Sundays, or postal holidays.
  • Expedited Shipping: Need your supplies faster? Expedited shipping is available for an additional fee. To arrange a rush shipment, please contact Customer Service directly by calling or texting 208-283-8095

Carriers & Tracking

We ship via UPS and USPS. To ensure the most efficient delivery, our warehouse selects the carrier at their discretion.

  • Delivery Restrictions: If your location has specific delivery limitations, please indicate them in the “Notes” section at checkout.
  • Multiple Tracking Numbers: Large orders may ship in multiple boxes with different carriers. Please check your email or account for all provided tracking numbers.

Damaged Shipments

Accidents happen during transit. If your package arrives damaged, please follow these steps immediately:

  • Contact Us: Reach out to Customer Service right away at 208-283-8095.
  • Save Everything: Do not throw away the box or any packaging materials.
  • Document the Damage: Take clear photos of all sides of the exterior box, the interior packaging, and the affected products. These are required for us to file a claim with the carrier.

Lost, Stolen, or Incorrect Addresses

Total K9 Connection is not responsible for lost or stolen packages once the carrier has confirmed delivery to your address.

  • Address Accuracy: Please double-check your shipping address at checkout. We cannot be held accountable for packages delivered to an incorrectly entered address.
  • Investigations: If your tracking says “Delivered” but you cannot find your package, please contact the carrier directly to start an investigation.

Carrier Contact Information:

Total K9 Connection is not responsible for lost or stolen packages once the carrier has confirmed delivery to your address.

  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877

Return Policy

  • Authorization Required: To ensure your return is eligible, you must contact us at 208-283-8095 or heather@totalk9connection.com to receive a Return Authorization (RA) Number before shipping any items back. Returns received without an RA number will not be processed.
  • 14-Day Window: Merchandise may be returned for a refund or store credit within 14 days of the original purchase date.
  • Refund Details: Refunds are issued for the product price only. Original shipping charges are non-refundable.
  • Product Condition: Items must be in original packaging and in sellable condition (unused and free of any odors).

Final Sale Items

  • K9 Bathing Spa: Due to the nature of the product, the K9 Bathing Spa is FINAL SALE and cannot be returned unless a manufacturer’s defect is present.
  • Non-Returnable Items: Certain hygiene or safety-related items are ineligible for return. Our team will verify your item’s eligibility when you contact us for your RA number.

How to Process a Return

  • Get Your RA Number: Before shipping, contact Customer Service at 208-283-8095 (call or text) or heather@totalk9connection.com. We will verify your return eligibility and issue your mandatory Return Authorization Number.
  • Prepare the Package: Include a copy of your original receipt and clearly write your RA Number on the outside of the box or on a note inside.
  • Ship It Back: Once your return is authorized, we will provide you with the specific return shipping address. Please do not ship items to our corporate or billing address. The customer is responsible for all return shipping costs. We strongly recommend using a carrier that provides tracking and insurance, as we are not responsible for items lost in transit.

Processing Times

  • Warehouse Transit: Please allow 3–4 business days for our warehouse to receive your package.
  • Internal Processing: Once received, our Returns Department requires 3 – 5 business days to inspect the items and process your refund or store credit.

Exchanges

  • 14-Day Window: Merchandise may be exchanged for store credit within 14 days of the original order date.
  • Authorization Required: Just like returns, all exchanges must be pre-approved. Please contact us at 208-283-8095 (call or text) or heather@totalk9connection.com to receive your Return Authorization (RA) Number and the correct shipping address.
  • Credit Value: Store credit is issued for the amount paid for the product. Original shipping charges are non-refundable, and outbound shipping charges will apply to your new exchanged items.
  • Processing Time: Once we receive and inspect your item, we will process your exchange. If there is a remaining balance in your favor, a store credit will be applied to your account and emailed to you within 3–5 business days. If the new item costs more, we will contact you to settle the difference before shipping.

How to Send Your Exchange

To ensure your exchange is processed without delay, please follow these steps:

  • Documentation: Include your original invoice and a note (or a copy of our email thread) explaining the reason for the exchange.
  • Secure Packaging: Wrap your items securely. For delicate liquids or tools, please use appropriate padding. Items must arrive in sellable condition to be eligible for credit.
  • Labeling: Clearly reference “Attn: Customer Service – Exchange [Your RA Number]” on the shipping label.
  • Tracking & Insurance: We recommend using UPS, FedEx, or USPS Priority. Please save your tracking information, as Total K9 Connection is not responsible for items that are damaged in transit or mis-delivered before they reach our warehouse.

Our promotional pricing is valid only for in-stock merchandise while supplies last. Because we do not offer backorders or rainchecks, sale discounts cannot be applied to items that are out of stock during the promotion or restocked after the sale has ended.

  • Many of the professional tools and equipment we distribute carry a Manufacturer’s Warranty.
  • Direct Support: For repairs or replacements covered under warranty, the manufacturer will be your primary point of contact. Please refer to the warranty documentation included with your product for specific instructions.
  • Need Guidance? if you aren’t sure if a defect is covered, or if you need help finding the right contact for a manufacturer, we’re here for you. Contact us at 208-283-8095 or heather@totalk9connection.com, and we will guide you through the correct procedures.

Absolutely!   At Total K9 Connection, we value your privacy as much as you do. We never sell, rent, or share our mailing or email lists with third parties. Your information is used strictly to process your orders and provide you with professional support. While your details are securely stored in our system to manage your purchase history, they are kept strictly confidential.

We strive to provide our customers with the most accurate and up-to-date information possible. However, because we work with a wide range of professional supplies and industry-leading formulas, the following policies apply to all orders:

  • Price Adjustments: Prices for our products are subject to change without notice based on market availability and manufacturer updates.
  • Accuracy & Errors: While every precaution is taken to ensure our site is correct, typographical errors or inaccuracies related to pricing, descriptions, promotions, or shipping charges may occur.
  • Right to Correct: Total K9 Connection reserves the right to correct any errors, inaccuracies, or omissions and to update information at any time—including after an order has been submitted.
  • Order Cancellation: We reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information. If your order is affected by a correction or cancellation, we will contact you immediately to discuss the next steps.
  • Important Note on Wholesale Pricing: To receive your professional discount, you must be logged into your account before checking out. Our system applies your pricing automatically upon sign-in.
  • If your order has shipped: We cannot offer retroactive refunds or credits for orders placed at retail pricing.
  • If your order has NOT shipped: Please call/text us immediately at 208-283-8095. We will cancel the retail order so you can either place a new one yourself via your Wholesale Account, or we can assist you with re-placing the order over the phone.

If you are a Pet Industry Professional—including Groomers, Brick-and-Mortar Retailers, Pet Spas, Veterinarians, you may qualify for wholesale pricing.

To maintain the integrity of our professional program, we require proof of business. Please submit a copy of your Business License, Tax EIN Number, or Resale Certificate, along with a link to your business website or social media page. Wholesale accounts are reserved exclusively for active industry professionals.

We’ve made it simple to get started! There are no minimum order requirements, so you can stock exactly what you need.
To join us, please create an account here and submit a wholesale request. We handle approvals fairly quickly, so you’ll be up and running in no time. If you have any questions during the process, please feel free to reach out to us directly at 208-283-8095 or email us at heather@totalk9connection.com for assistance.