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Terms and Conditions

Last Updated: June 24, 2026

These Terms and Conditions govern your access to and use of the Total K9 Connection website and your purchase of products from Total K9 Connection, Inc. By visiting our website, creating an account, or placing an order, you agree to these Terms and Conditions.

Please read these terms carefully before using our website or purchasing our products. If you do not agree with these terms, please do not use the website or place an order.

1. About Total K9 Connection

Total K9 Connection, Inc. sells professional grooming products, pet supplies, dog-show supplies, equipment, tools, treats, and related merchandise.

Our contact information is:

Total K9 Connection, Inc.
2283 Elliot St.
Eagle, ID 83616

Call or Text: 208-283-8095
Phone: 208-971-0693
Email: heather@totalk9connection.com

Customer service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time, excluding holidays.

2. Eligibility and Website Use

By using this website, you represent that you are legally able to enter into a binding agreement. Customers under 18 may use the website only with the involvement and permission of a parent or legal guardian.

You agree to use the website only for lawful purposes. You may not:

We reserve the right to suspend or terminate access to the website when we reasonably believe these terms have been violated.

3. Customer Accounts

You may create an account to view order history, save account information, request Pro Pricing, and access other customer features.

You are responsible for:

You are responsible for activity conducted through your account unless prohibited by applicable law.

We may suspend, restrict, or close an account that contains false information, is used fraudulently, or violates these Terms and Conditions.

4. Product Information

We make reasonable efforts to display accurate product names, descriptions, measurements, ingredients, photographs, colors, availability, and pricing.

However:

We reserve the right to correct product information, descriptions, photographs, prices, or availability at any time.

5. Product Use and Pet Safety

Customers are responsible for selecting products appropriate for their animals, equipment, facilities, and intended use.

Always read and follow the product label, manufacturer instructions, warnings, dilution ratios, and safety directions before use. Products should be kept out of reach of children and animals when not being actively used.

Stop using a product if an animal experiences irritation, discomfort, illness, or an unexpected reaction. Contact a veterinarian when appropriate.

Information provided on our website, social media pages, emails, product descriptions, grooming guides, or customer communications is for general educational and product-information purposes. It is not a substitute for veterinary diagnosis, treatment, or professional medical advice.

Treats, chews, toys, grooming loops, collars, leads, tools, and similar products should be used with appropriate supervision. Total K9 Connection is not responsible for injury or damage caused by misuse, improper supervision, failure to follow instructions, normal wear, or use of a product for an unintended purpose, except where responsibility cannot legally be excluded.

6. Pricing and Availability

Prices and product availability are subject to change without notice.

We make reasonable efforts to keep our website accurate, but typographical errors, incorrect prices, inaccurate descriptions, inventory discrepancies, technical errors, or promotional mistakes may occur.

We reserve the right to:

If we cancel an order after payment has been collected, we will issue a refund for the cancelled amount.

Placing an item in your cart does not reserve the product or guarantee its availability.

7. Orders and Order Acceptance

Submitting an order is an offer to purchase the products listed in the order. An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted.

We may refuse, limit, or cancel an order for reasons including:

We may contact you to verify account, payment, billing, or shipping information before processing an order.

8. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Because we work to process and ship orders quickly, changes or cancellations are only possible before an order has been packed or shipped. Once processing or shipment has begun, the order may be subject to our Refunds and Returns Policy.

We cannot guarantee that an order-change or cancellation request will be completed.

9. Payment

Payment is due at the time an order is placed unless other arrangements have been approved in writing.

You represent that:

Orders may be delayed or cancelled if payment authorization fails, billing information cannot be verified, or a transaction is flagged for possible fraud.

Your financial institution or payment provider may impose additional terms, fees, or processing requirements that are outside our control.

10. Sales, Coupons and Promotions

Coupons, discounts, promotional pricing, and special offers are subject to the terms displayed with the applicable promotion.

Unless expressly stated otherwise:

We reserve the right to modify or end a promotion as permitted by law.

11. Pro Pricing Accounts

Professional pricing is available only to qualified pet-industry businesses and professionals approved by Total K9 Connection.

We may request documentation such as:

Approval is not automatic and may be denied or revoked if eligibility requirements are not met.

Customers must be logged into an approved Pro Pricing account before completing checkout to receive professional pricing.

If an order is placed at retail pricing:

Pro Pricing may not be combined with other discounts unless expressly stated.

12. Shipping and Delivery

We currently ship to eligible United States addresses using carriers that may include UPS and USPS. We may select the carrier and service based on the order, destination, package size, product type, and delivery requirements.

Orders containing in-stock merchandise that are received before our stated cutoff time will typically be processed promptly. Processing and delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

Orders may be delayed because of:

If we learn that we cannot ship within a time we expressly promised, or within the period otherwise required by applicable law, we will provide notice and any required options regarding the delay or refund.

Large orders may arrive in multiple packages, through different carriers, or on different days.

13. Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Please review the address carefully before submitting an order. Additional shipping charges may apply if a package must be:

We are not responsible for delays or losses caused by incorrect information supplied by the customer, except as required by law.

14. Delivery, Missing Packages and Theft

Tracking information may be provided by email or through your customer account.

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery area, mailbox, household members, neighbors, building office, and other safe locations.
  2. Contact the carrier to request delivery details or begin an investigation.
  3. Contact Total K9 Connection so we can provide available shipment information and reasonable assistance.

Once a carrier confirms delivery to the address supplied with the order, Total K9 Connection may not be responsible for theft or disappearance occurring after delivery, except where applicable law provides otherwise.

15. Damaged Shipments and Incorrect Items

Contact us promptly if an order arrives damaged or contains an incorrect item.

Do not discard the product, shipping box, labels, packaging, or damaged materials until the matter has been resolved.

We may require clear photographs showing:

These materials may be necessary to determine the appropriate resolution or file a carrier claim.

Failure to preserve the packaging or provide requested documentation may affect our ability to process a damage claim.

16. Returns and Exchanges

Returns and exchanges are governed by our published Refunds and Returns Policy, which is incorporated into these Terms and Conditions.

Unless otherwise stated in that policy:

Please review the complete Refunds and Returns Policy before sending an item back.

17. Final-Sale and Non-Returnable Products

Products identified as final sale cannot be returned or exchanged unless they arrive damaged, are incorrect, contain a verified manufacturer defect, or applicable law requires another remedy.

Certain products may be non-returnable for hygiene, health, safety, sanitary, customization, or product-integrity reasons.

The K9 Bathing Spa is final sale except in the case of a qualifying manufacturer defect.

Contact us before purchasing if you have questions about whether an item is returnable.

18. Manufacturer Warranties

Some tools, dryers, clippers, equipment, and other products may be covered by a manufacturer’s warranty.

Warranty eligibility, duration, exclusions, repair procedures, replacement decisions, and shipping responsibilities are determined by the manufacturer’s warranty terms.

The manufacturer may be the primary contact for warranty claims. Total K9 Connection will provide reasonable assistance in locating warranty information but does not independently expand or replace a manufacturer’s warranty.

Damage caused by misuse, accidents, improper maintenance, unauthorized repair, normal wear, or failure to follow manufacturer instructions may not be covered.

19. Local Pickup

Local pickup may be available for eligible orders.

Customers must wait until they receive confirmation that an order is ready before attempting pickup. Pickup instructions, location details, access information, and availability may be provided by text, email, or telephone.

Orders are not guaranteed to be available immediately after checkout.

Customers are responsible for collecting orders within a reasonable time after receiving notification.

20. Gift Certificates and Store Credit

Gift certificates and store credits:

We are not responsible for unauthorized use of a gift certificate or store credit after it has been delivered to the intended recipient, except as required by law.

21. Website Content and Intellectual Property

The website and its content—including text, photographs, graphics, logos, product descriptions, guides, videos, designs, page layouts, and original branding—are owned by or licensed to Total K9 Connection and are protected by applicable intellectual-property laws.

You may use the website for personal and legitimate business-shopping purposes.

You may not copy, reproduce, republish, distribute, modify, sell, scrape, or commercially exploit our original website content without prior written permission.

Manufacturer names, trademarks, product photographs, and logos remain the property of their respective owners.

22. Reviews, Comments and Submitted Content

When you submit a review, photograph, testimonial, comment, suggestion, or other content, you represent that:

You grant Total K9 Connection a nonexclusive, royalty-free right to use, reproduce, display, and share submitted content for business and promotional purposes, unless prohibited by law.

We may remove submitted content that violates these standards.

23. Third-Party Websites and Services

Our website may contain links to manufacturers, payment providers, shipping carriers, social-media services, or other third-party websites.

These services are operated independently. Total K9 Connection does not control and is not responsible for third-party websites, availability, content, security, terms, or privacy practices.

Accessing a third-party website is at your discretion and may be governed by that party’s own policies.

24. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the website or placing an order, you acknowledge that you have had an opportunity to review the Privacy Policy.

25. Website Availability

We strive to maintain a secure and reliable website, but we do not guarantee that access will always be uninterrupted or error-free.

The website may be temporarily unavailable because of maintenance, updates, hosting problems, security concerns, technical failures, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue a website feature at any time.

26. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Except for any express written warranty that accompanies a product, Total K9 Connection disclaims implied warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms and Conditions excludes a warranty or consumer right that cannot legally be excluded.

27. Limitation of Liability

To the fullest extent permitted by law, Total K9 Connection will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the website or a product.

Where permitted by law, our total liability relating to a product or order will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded, including any rights available under applicable consumer-protection law.

28. Indemnification

To the extent permitted by law, you agree to indemnify and hold Total K9 Connection, its owners, employees, and representatives harmless from third-party claims, losses, or expenses arising from:

This section does not require you to indemnify Total K9 Connection for conduct for which indemnification cannot legally be required.

29. Governing Law

These Terms and Conditions are governed by the laws of the State of Idaho, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, disputes relating to these terms, the website, or an order will be handled in a court with appropriate jurisdiction in Ada County, Idaho.

Nothing in this section removes any consumer right or remedy that cannot legally be waived.

30. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

31. No Waiver

Our failure to enforce a provision of these Terms and Conditions does not waive our right to enforce that provision later.

32. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refunds and Returns Policy, and any additional terms displayed during checkout or with a specific promotion, constitute the agreement between you and Total K9 Connection concerning your use of the website and purchases.

If product-specific or promotional terms conflict with these general terms, the more specific terms will control for that transaction.

33. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, policies, technology, or legal obligations.

The revised version will be posted on the website with an updated “Last Updated” date. Changes apply prospectively unless otherwise required by law.

Your continued use of the website after revised terms are posted constitutes acceptance of the revised terms.

34. Contact Us

Questions about these Terms and Conditions may be directed to:

Total K9 Connection, Inc.
2283 Elliot St.
Eagle, ID 83616

Call or Text: 208-283-8095
Phone: 208-971-0693
Email: heather@totalk9connection.com

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